This thesis analyzes the relationship between the design and introduction of new IT tools that attempt to integrate information management within an organization and the transformation of organizational design and practices.
This is a recurring theme in sociological analysis, whose relevance and topicality are ensured by successive technical developments that are continually reshaping the world of work. As a result, new issues arise and regularly impose themselves on researchers working on these subjects.
To understand this relationship, we studied how projects for a new integrated information system and a new organizational model are formulated and by whom, as well as the references made by one project to the other. We are also interested in how the actors, both internal and external to the organization, designers and users of information systems, managers and employees of the organization perceive and position themselves in relation to the two projects, which in a way represent organizational innovations.
Our aim is to analyze the "internal dynamics of innovation" in a public organization by studying how one of the most "emblematic" types of managerial innovation of recent decades, integrated information management, has been implemented in the French tax administration since the late 1990s.
Thesis defended on June 29, 2012
Keywords:
e-government, organizational innovation, tax administration,
Doctoral School:
Organizations, Markets, Institutions